CaixaBank has become the first bank in the world to obtain ISO/IEC 25010 software quality certification for its digital banking application CaixaBankNow, in both the Android and iOS versions. The certificate was issued by AENOR after evaluation by AQCLab, and was awarded on the 9th of May.
CaixaBankNow is the benchmark digital banking application for the bank's customers. Through it, customers can carry out all kinds of financial transactions and it offers information adapted to the customer's profile, including the possibility of using a virtual assistant based on artificial intelligence for all kinds of queries. The platform also has services for direct contact with the CaixaBank personal manager assigned to the customer, the possibility of making video calls and signing transactions online, including those whose processing is initiated at the branch.
The Functional Suitability evaluation validates the CaixaBankNow app as a service with the best quality and functionality standards for the different customer segments using digital banking, ensuring that the app provides correct results with the necessary level of accuracy and provides an appropriate set of functions for the specified tasks and objectives.
You can find more information in the CaixaBank and AENOR press releases:
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